From our warehouse to your bed.

Orders placed before 14:00 (local warehouse time) on a business day are dispatched the same day. All other orders ship within 24 hours. During launch periods and sale events, dispatch can take up to 48 hours — if that ever applies to your order, we tell you before you pay, not after.

The moment your order leaves the warehouse you receive an email with a live tracking link. If the link has not arrived within 24 hours of your order confirmation, check your spam folder first, then write to us and we will resend it.

US, UK and EU orders ship from regional stock, so there are no surprise customs charges. For other destinations, any applicable import duties are shown at checkout or payable on delivery depending on your country — your local carrier will advise. We declare all parcels accurately.

If tracking has not moved for 5 business days, contact us and we will chase the carrier for you. Parcels confirmed lost are replaced or refunded in full — you never carry the carrier's risk. Damaged on arrival? Send a photo within 14 days and a replacement ships immediately.

If tracking shows delivered but nothing arrived, contact us within 14 days of the delivery date. We investigate with the carrier first — most parcels surface within a few days — and if it doesn't, we reship at our cost or refund, your call. Repeated claims from the same address may require signature confirmation on future orders.

Need to change your address? Email us within one hour of ordering — after that the parcel may already be with the carrier. Incorrect or incomplete addresses are the customer's responsibility: if a parcel comes back to us because of an address error, we happily reship, with the second shipping charge covered by you.

If a parcel is refused at delivery or returned unclaimed, we refund the order minus the original shipping cost, or reship at your expense — whichever you prefer.