Privacy Policy

Last updated: August 14, 2026

This policy explains what personal information Ondine ("we", "us") collects when you visit or purchase from our store, how we use it, and the choices you have.

Information we collect

Order information. When you purchase, we collect your name, billing and shipping address, email address, phone number, and payment details. Payment card data is processed directly by our payment providers and never touches our servers.

Device information. When you browse, we automatically collect your IP address, browser type, time zone, and data about how you interact with the store, using cookies, pixels, and similar technologies.

Communications. If you contact us or subscribe to our emails, we keep those messages and your preferences.

How we use it

We use order information to fulfil orders, process payments, arrange shipping, send confirmations and tracking, screen for fraud, and — where you have opted in — send you marketing about our products. We use device information to keep the store secure, understand how visitors use it, and measure the effectiveness of our advertising.

Who we share it with

We share personal information with service providers who help us operate: Shopify (our e-commerce platform), payment processors, shipping carriers, email service providers, and analytics and advertising partners such as Google and Meta. Each receives only what it needs to perform its service. We also disclose information where required by law. We do not sell your personal information.

Cookies

Cookies keep your cart working, remember your preferences, and help us measure advertising. You can block or delete cookies in your browser settings; parts of the store (such as checkout) may not function without essential cookies.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent at any time. If you are in the European Economic Area or the United Kingdom, note that your information may be transferred outside your region with appropriate safeguards. To exercise any of these rights, email us at hello@ondinesleep.com — we respond within 30 days. You may also lodge a complaint with your local data protection authority.

Retention

We keep order records for as long as needed to provide our services and meet legal, tax, and accounting obligations, then delete or anonymise them. You can unsubscribe from marketing at any time via the link in any email.

Changes

We may update this policy to reflect changes in our practices or the law. The current version is always published on this page.

Contact

Ondine — hello@ondinesleep.com