Sleep on it. Really.
100 nights to decide, and a return process that takes three steps.
The 100-Night Cool Guarantee
Sleep under it for up to 100 nights. If your nights haven't changed, we refund you in full — washed, slept-in, no questions asked. Give it at least two weeks; your body needs a few nights to recalibrate after years of overheating.
How to return
Email us
Write to us with your order number and the reason for your return.
Ship it back
We reply within one business day with simple return instructions.
Get refunded
Full refund to your original payment method within 5–7 business days.
What's covered
Every product we sell is covered by the 100-night trial, starting the day your order is delivered. Washed it? Slept under it every night? Still covered — the trial exists precisely so you can actually use it. We only ask that items are free of damage beyond normal use.
Refunds
Once your return arrives, we process the refund to your original payment method within 5–7 business days. You receive an email confirmation at each step. Original shipping costs are refunded when the return is due to our error or a faulty item.
Exchanges
Wrong size or want a different colour? We ship the replacement as soon as your return is scanned by the carrier — you don't wait for it to physically arrive back. One exchange per order; further changes are handled as returns.
Damaged or incorrect items
If anything arrives damaged, defective, or simply not what you ordered, send us a photo within 14 days of delivery. We ship a replacement immediately at no cost — no return label, no forms, no debate.
Sets & bundles
Sets are covered by the guarantee as a single purchase — one return, one full refund of the set price. Gift orders are honoured too: the refund goes to the original payment method, or we can offer the recipient store credit instead.
Fair use
The 100-night trial covers your first purchase of each product — if you reorder something you previously returned, the later purchase falls under standard consumer protections rather than the trial. Refunds go to the original payment method only, and we may verify order details before processing. We honour every good-faith claim; we decline fraudulent ones.
Before opening a chargeback
Please email us first — we resolve almost every issue within one business day, and a refund from us reaches you faster than a bank dispute. Chargebacks filed without contacting support first may affect future guarantee eligibility.